Financial sustainability

Data are the business foundation of the EOS Group. This is why we employ around 90 people across the Group to constantly improve data protection and information security. With the help of monitoring tools, we were able to identify and stop around 600 attempted attacks in 2022/23 alone. As part of the new “Iron EOS” program, we are currently establishing a protection system that will enable us to respond not just quickly but also in a coordinated way across the entire Group.

The EOS Group is involved in 23 European debt collection associations and various initiatives to help create strict and binding standards and responsible guidelines in the debt collection sector. 

To eliminate irregularities, the EOS Group also operates a platform that offers whistleblowers a protected space and is integrated in the mechanism of the Otto Group. There, employees, suppliers, service providers and customers can report compliance violations at EOS and in the Otto Group. None of the five cases reported in 2022/23 were substantial or necessitated a countermeasure.

The business in non-performing loans calls for a high degree of responsibility. As part of a family company, the Otto Group, we are also mindful of pricing that meets the interests and ethical standards of all parties in the long term. For example: In partnership with the World Bank subsidiary International Finance Corporation (IFC), EOS will invest more than €100 million in non-performing loans and real estate in Eastern Europe within three years, in compliance with ESG (Environmental, Social and Governance) standards. 

When choosing partners and customers, EOS also applies strict criteria. This includes not just the regular checks of partners and companies in respect of how they handle issues like human rights, money laundering and corruption, but also an industry blacklist.

Our Code of Conduct for service providers, which contains the UN SDGs and clauses from the Supply Chain Duty of Care Act, ensures fair handling by and with suppliers.